Privacy Policy

Last Updated: January 8, 2025

1. Who We Are

NOWHERE Coaching (operated by Article 19 LLC) is a Florida-based company providing global coaching services. We act as a data controller under GDPR for all personal data processed in connection with our coaching services. We prioritize the privacy and security of our clients' data while delivering professional coaching services worldwide.

2. Data Collection and Processing

2.1 What Data We Collect and Why

We collect and process the following types of information:

Contact Information (name, email, phone number)

Purpose: To communicate with you and schedule coaching sessions

Legal basis: Contract performance

Session Scheduling Details

Purpose: To organize and manage coaching sessions

Legal basis: Contract performance

Coaching Documentation

Purpose: To provide tailored coaching services and track progress

Legal basis: Contract performance

Payment Information

Purpose: To process payments for services

Legal basis: Contract performance and legal obligations

2.2 How We Collect Data

We collect data through:

Direct submission via contact forms, Email communications, Video calls, Calendar, Payment processing systems, Document storage, Forms

2.3 Data Retention

Coaching records: 10 years (as specified in our coaching agreement)

Payment records: 7 years (legal requirement)

Email communications: 10 years

After these periods, data is securely deleted unless required by law.

3. Data Protection and Security

3.1 Technical Measures

Industry-standard encryption for data in transit and at rest

Google Workspace enterprise-grade security

Two-factor authentication mandatory

Regular security updates and monitoring

3.2 Access Controls

Access limited to the business owner only

No third-party access except where necessary for service provision

All access is logged and monitored

3.3 Service Providers

We use the following GDPR-compliant service providers:

Google Workspace (email, document storage)

WISE (payment processing)

WIX (website hosting)

All providers have signed Data Processing Agreements (DPAs).

4. International Data Transfers

4.1 Data Storage and Transfers

Primary business operations: United States

Data storage: Google Workspace infrastructure

International transfers protected by:

Standard Contractual Clauses (SCCs)

Google Workspace's GDPR compliance framework

4.2 Legal Basis for Processing

We process data under the following GDPR legal bases:

Contract performance (Article 6(1)(b))

Legal obligations (Article 6(1)(c))

Legitimate interests (Article 6(1)(f))

Explicit consent where required

5. Your Rights and How to Exercise Them

5.1 Your Rights

You have the right to:

Access your personal data

Request corrections

Request deletion

Data portability

Withdraw consent

Lodge complaints with supervisory authorities

5.2 How to Exercise Your Rights

Email: admin@now-here.coach

Response time: Within one month

Identification required: We may need to verify your identity

No fee charged (except for manifestly unfounded or excessive requests)

5.3 Limitations

Certain data may not be deleted if required for legal obligations

Access to third-party data may be restricted

Requests affecting others' privacy may be limited

6. Website and Cookies

6.1 Cookie Usage

We use two types of cookies on our website:

Essential Cookies (Required)

Purpose: Enable core website functionality

Usage: Power our booking system, Enable contact form submissions, Maintain basic security

These cookies are strictly necessary and cannot be disabled

Analytics Cookies (Optional)

Purpose: Basic website analytics

Usage: Basic website analytics through Wix's built-in analytics system, Track general visitor patterns, Measure website effectiveness

These cookies are optional and can be disabled

No personal information is collected through analytics

Data is anonymized and used only for website improvement

6.2 Managing Cookie Preferences

You can accept or decline optional cookies via our cookie banner

Browser settings can be used to manage or delete cookies

Declining optional cookies won't affect core website functionality

Essential cookies cannot be disabled as they are required for website operation

6.3 Cookie Retention

Essential cookies: Deleted when you close your browser

Analytics cookies: Stored for up to 12 months

You can clear cookies anytime through your browser settings

6.4 Website Forms

When you submit forms on our website:

Data is encrypted in transit

Stored securely in our systems

Used only for the purpose specified on the form

7. Special Categories of Data

We do not routinely collect or process special categories of personal data.

If coaching sessions reveal sensitive information:

It is treated with strict confidentiality

Stored securely with enhanced protection

Processed only with explicit consent or as legally permitted

8. Data Breaches

In the unlikely event of a data breach:

We will notify affected individuals within 72 hours

Provide details of the breach and mitigation measures

Report to relevant supervisory authorities if required

9. Contact Information

For privacy-related inquiries:

Email: admin@now-here.coach

Address: Article 19 LLC, 3833 Powerline Road, Suite 101, Fort Lauderdale, FL 33309

Response time: Within 2 business days

10. Updates to This Policy

We review this policy annually and update it as needed.

Material changes will be communicated directly to active clients.

Last reviewed: January 17, 2025

Next scheduled review: January 17, 2026

Cookie Policy

Last Updated: March 5, 2025

Our Use of Cookies

NoWhere Coaching uses cookies on our Wix-hosted website. This policy explains how we use cookies and how you can control them.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help the website function and provide information about how the site is used.

Types of Cookies We Use

1. Essential Cookies (Required)

Purpose: Enable basic website functionality
Usage: Power our booking system, Enable contact form submissions, Maintain website security
Provider: Wix

These cannot be disabled as they're necessary for the website to work

2. Analytics Cookies (Optional)

Purpose: Understand website usage
Usage: Track visitor patterns (anonymously), Measure website effectiveness, Improve user experience
Provider: Wix Analytics
Retention: 12 months

These can be disabled through the cookie banner

3. Marketing Cookies (Optional)

Purpose: Deliver more relevant advertising
Usage: Measure advertising effectiveness, Limit how often you see an advertisement, Understand user preferences
Provider: Wix and third-party services
Retention: Up to 24 months

These can be disabled through the cookie banner

4. Functional/Performance Cookies (Optional)

Purpose: Enhance website functionality and personalization
Usage: Remember your preferences, Improve site performance, Enable enhanced features
Provider: Wix
Retention: Session to 12 months

These can be disabled through the cookie banner

Third-Party Services

Our website utilizes Wix's platform, which integrates various third-party services that may place cookies on your device, including: Google services (Maps, Analytics), Social media features, Payment processors, Booking systems

Managing Your Cookie Preferences

Use our cookie consent banner to choose your preferences.

Change settings anytime using the "Cookie Settings" link in our footer.

Control cookies through your browser settings.

Note: Blocking essential cookies may affect website functionality.

Updates to This Policy

We review this policy annually. Changes will be posted on this page.

Last reviewed: March 5, 2025

Next scheduled review: March 5, 2026